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Get the Best Selling Book Here



Want to test the concepts prior to scheduling a workshop or keynote? Buy the best selling book at either DUCS.com or Amazon.com. Coming soon to your favorite retail bookstore in your hometown.
Information about Seminars, Workshops, & Training
Welcome!  Thanks for visiting DUCS.com.  From ideas and concepts developed and implemented by Alan Hale, former owner of one of the largest travel agencies in the USA, DUCS seminars, keynotes, and workshops provide managers, front-line staff, and supervisors, practical and easily implemented methods to improve customer service. 

DUCS!, the book, chronicles many of the concepts used at Alan's company that led to profitable growth and a reputation for excellent customer service. Everyone in the workplace will relate to the book's main character Laura, who is a newly promoted supervisor. Just like you, her goal is to improve customer service levels and she develops a plan to do so. Our trainers and methodology will help you develop your own personalized strategy for success!

The proven and "battle-tested" methods are built around the acronym: Deliver Ultimate Customer Service. In today’s environment where customer service can be an oxymoron, DUCS is a great way to introduce effective methods on how to deliver ultimate customer service!  From seminars, keynote speeches or a personalized and customized workshop, call or email us to get more information on how a DUCS certified speaker from Carbriwalk Consulting can raise your team to new levels of service.

Quick link to email us:  Mailto:info@DUCS.com
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